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INSY 5375 / Fall 2011 Dr. James Teng Team Project Xchanging Solutions - Inspiring Innovation Submitted By Team 5 Aneri Desai Manisha Kundoor Priyanka Bindumadhavan Table of Contents 1. Company Overview .................................................................................................................................. 3 2. IT Management ......................................................................................................................................... 7 3
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    INSY 5375 / Fall 2011   Dr. James Teng   Team ProjectXchanging Solutions -   Inspiring Innovation Submitted By Team 5 Aneri DesaiManisha KundoorPriyanka Bindumadhavan    Table of Contents 1. Company Overview .................................................................................................................................. 3   2. IT Management ......................................................................................................................................... 7   3. Strategic IT Overview ............................................................................................................................. 15   4. Suitability of IT ....................................................................................................................................... 24   5. Presenting business case for the technology ........................................................................................... 29   a. Benefits Framework ........................................................................................................................ 29   b. Benefits Dependency Network ....................................................................................................... 30   References ................................................................................................................................................... 31      1. Company Overview Xchanging PLC (LSE: XCH) is anoutsourcingcompany forbusiness processes,with a wide range of multinational customers in 42 countries.Xchanging Solutions is a company providing business processing, technology and procurementservices internationally for customers in almost every industry sector. Xchanging solutions hasmarked its name in industrial sectors like Aerospace and defense, Automobile, Banks andfinancial services, FMCG, HealthCare, Insurance, Manufacturing, Public sector, real-estate,supply chain and logistics, telecommunication etc. The company helps its customers in threesections  –  Business Processing, Technology and Procurement.Xchanging offer a range of partnering and outsourcing contract arrangements. In partnering ,Xchanging share any profit and capital benefits from productivity improvements, scaleadvantages and entrepreneurship with the customer. These benefits are split 50:50 so that theinterests of Xchanging and the customer are aligned. In outsourcing, Xchanging will typicallytake over a customer's business process, or back office function, and incorporate them into anexisting platform in an attempt to provide better and cheaper handling of administrative tasks.Xchanging employs over 8,000 people worldwide. Xchanging was founded in 1999, by DavidAndrews, a former partner inAndersen Consulting.Andrews came up with the idea at AndersenConsulting, to create joint ventures with large multinationals to outsource the processing of back-office transactions. [6]  Xchanging operates on an Enterprise Partnership model forming joint ventureswith largeorganizations in processing areas such asHR,accountingandprocurement,as well as industry specific processing such as securities processing andinsurance claims processing.The list of back-office processes which could be transformed is non-exhaustive.Xchanging provides procurement, finance and accounting, human resources, technology andcustomer administration services across industries. ●   Procurement  –  Managing direct & indirect spend and sourcing strategies ●   Finance and accounting - Processing of receipts and payments, net settlement and clearance    ●   Human resources - Providing employment services from recruitment through to payroll andpensions payment, back-to-work and medical compensation schemes ●   Technology  –  Design, build and run IT infrastructure and software ●   Customer administration - B2B and B2C services to support customer’s customer   Xchanging provides industry specific processing for:- ●   Banking and securities  –  Processing securities transactions and retail investment accounting ●   Insurance  –  Processing of insurance policies, premiums & claims, and broker annuity ●   Other financial services - IT systems & hosting for exchanges, processing services for fundmanagers, investors, as well asSWIFTmanaged infrastructure services to banks ●   Industrial, commercial and public  –  Includingretail,real estate,manufacturing andlogistics as well as services for thepublic sectorin theUSAandAsia-Pacific With customers in a wide range of industries and across many countries, XchangingSolutions are a truly international outsourcing specialist. Their mission is to removecomplex ity from customers’ organizations and their vision is help customers win by giving them the freedom to focus on their core business.Xchanging has established a strong reputation in the fast growing global business processingmarket. With a strong position in Europe, Xchanging is now on its journey to establish a firmbase in the US and Asia Pacific. With global presence and local expertise, the Company aimsto drive forward its ambition to be the global business processor.The organization structure of Xchanging solutions is based on six pillars listed as Customerfocus, Innovation, Speed & Efficiency, People, Excellence, Integrity. Corporate SocialResponsibility (CSR) is embedded into our planning, processes and values and always aim to: ●   Respond to o ur customers’ priorities   ●   Think clearly and act decisively ●   Deliver what we promise ●   Build long term relationships ●   Encourage innovation
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