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Chapter 12 Management Decision Support and Intelligent Systems Information Technology For Management 6th Edition Turban, Leidner, McLean, Wetherbe Lecture Slides by L. Beaubien, Providence College John Wiley & Sons, Inc. Chapter 12 1 Learning Objectives    Describe the concepts of managerial, decision making, and computerized support for decision making. Justify the role of modeling and models in decision making. Describe decision support systems (DSSs) and their benefits, and describe th
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  Chapter 12 1 Chapter 12 Information Technology For Management 6 th Edition Turban, Leidner, McLean, WetherbeLecture Slides by L. Beaubien, Providence College   John Wiley & Sons, Inc. Management DecisionSupport and IntelligentSystems    Chapter 12 2 Learning Objectives  Describe the concepts of managerial, decision making, andcomputerized support for decision making.  Justify the role of modeling and models in decision making.  Describe decision support systems (DSSs) and theirbenefits, and describe the DSS structure.  Describe the support to group (including virtual) decisionmaking.  Describe organizational DSS and executive supportsystems, and analyze their role in management support.  Describe artificial intelligence (AI) and list its benefits andcharacteristics .  Chapter 12 3 Learning Objectives (Continued)  List the major commercial AI technologies  Define an expert system and its components and describeits benefits and limitations.  Describe natural language processing and compare it tospeech understanding.  Describe Artificial Neural Networks (ANNs) and theircharacteristics and major applications. Compare it to fuzzylogic and describe its role in hybrid intelligent systems.  Describe automated decision support - advantages andareas of application  Describe special decision support applications including thesupport of frontline employees.  Chapter 12 4 Decision Process  
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