sapnote_0000944221

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SAP Note 944221 Troubleshooting if problems occur in forms processing Note Language: English Version: 23 Validity: Valid Since 08.06.2011 The displayed SAP Note is not up to date in the selected language / Summary Symptom You want to activate or output a PDF form and receive an error message. You cannot print or display forms in the preview or generate or edit interactive forms, or these processes are defective. Other terms SAP Interactive Forms by Adobe, Adobe document services (ADS), Adobe
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  30.03.2012Page 1 of 13 SAP Note 944221 -Troubleshooting if problems occur informs processing  Note Language: EnglishVersion: 23 Validity: Valid Since 08.06.2011 The displayed SAP Note is not up to date in the selected language / Summary Symptom  You want to activate or output a PDF form and receive an error message. Youcannot print or display forms in the preview or generate or editinteractive forms, or these processes are defective. Other terms SAP Interactive Forms by Adobe, Adobe document services (ADS), AdobeLiveCycle Designer, Forms Processing Reason and Prerequisites CausesPossible causes are that the configuration of Adobe document services isincorrect, there are errors in the form or the printer configuration isincorrect.PrerequisitesFor the  printing or the print preview of PDF-based forms, you requirea PCL-Postscript printer or a ZPL printer and you must use a relevantdevice type (for example, POST2, HPLJ4, HP9500, PDF1, AZPL203, AZPL300).For more information, see SAP Note 685571 and under Printing PDF-BasedForms in the SAP Print Handbook (BC-CCM-PRN). See SAP Help Portal under:http://help.sap.com/saphelp_nw70/helpdata/de/25/6fa8fd27837846990a7a6813b06f80/frameset.htmIf you want to use a printer with the device type SAPWIN/SWIN,read SAP Note 1444342.To generate interactive forms , you require a credential, which you mustregister as described in the Adobe Configuration Guide. Solution In order to find the cause of the error, proceed as follows (depending onthe scenario that you use): Note that you require administrationauthorization for some steps.Contents I ABAP: 1. Test program FP_TEST_002. Test program FP_PDF_TEST_00, RFC connection to ADS   3. Testing the user and password4. Test destination service5. Interactive forms: Test program FP_TEST_IA_01 (credential test)6. Generated PDF with additional information7. Activating ADS trace on the J2EE Engine  30.03.2012Page 2 of 13 SAP Note 944221 -Troubleshooting if problems occur informs processing II Web Dynpro for ABAP 1. Test program FP_TEST_002. Test program FP_PDF_TEST_00, RFC connection to ADS   3. Testing the user and password4. Test destination service5. Interactive forms: Test program FP_TEST_IA_01 (credential test)6. Generated PDF with additional information7. Activating ADS trace on the J2EE Engine II Web Dynpro for Java 1. Testing the user and password2. Check whether the credential is installed and configured.3. Generated PDF with additional information4. Activating ADS trace on the J2EE Engine I ABAP: The following test steps are aso described on SAP Help Portal in thechapter Configuration Check for PDF-Based Forms in ABAP of the Adobe Document Services Configuration Guide:SAP NetWeaver 7.0, 7.01, 7.02:http://help.sap.com/saphelp_nw70/helpdata/en/43/f31e3082221595e10000000a1553f7/frameset.htmSAP NetWeaver 7.1 and higher:http://help.sap.com/saphelp_nw73/helpdata/en/4b/94e945ea576e82e10000000a421937/frameset.htm1. Use transaction SA38 to execute the program FP_TEST_00 .-If the FP_TEST_00 form is displayed in the print preview, theADS configuration is correct.-> If you use scenarios with an interactive PDF, proceed withpoint 5. Otherwise, proceed with the test under point 6.-If the system displays an error message instead of a form, theconfiguration of ADS is incorrect.-> Carry out the additional tests from point 2 onwards.2. Use transaction SA38 to execute the program FP_PDF_TEST_00 .This enables you to check the RFC connection to ADS .-If the system displays the version number of ADS, the  30.03.2012Page 3 of 13 SAP Note 944221 -Troubleshooting if problems occur informs processing configuration of the RFC connection is correct.-> Proceed to point 4.-You receive one of the following error messages:2.1. If the system displays dialog fields for user and passwordinstead of the version number, the entries for user andpassword in the RFC connection do not match the entries in usermanagement.-> Check the user and the password. Continue with point 3.2.2. The system displays a SYSTEM ERROR with the followingtext: ERROR CODE : 100.101 ERROR MESSAGE : SOAP Runtime Exception:CSoapExceptionTransport : HTTP send returned with status code or ERROR MESSAGE : SOAP Runtime Exception:CSoapExceptionTransport : HTTP receive failed with exceptioncommunication_failure -> Contact your system administrator and ask them to check orcorrect the details for target device, service number and pathprefix in the RFC connection (transaction SM59).If all of these entries are correct and the problem stillpersists, you should check whether the J2EE Engine is startedcorrectly. Read SAP Note 1587941 also.2.3. If the system displays an error message stating that thereis no valid HTTP connection, then there is no RFC connection toADS.-> Contact your system administrator and ask them to correct orcreate the RFC connection (transaction SM59).2.4 The system does not respond.-> Follow the instrcutions in SAP Notes 783185 and 1587941.3. Check the user and password of ADS Prerequisite: To perform this test, you must know the user andpassword for ADS. If you do not know this information, contact yoursystem administrator and ask them to carry out the test.Note the following: These instructions can be found in thedocumentation for the Adobe Configuration Guide in the chapter Checking the User and Password .  30.03.2012Page 4 of 13 SAP Note 944221 -Troubleshooting if problems occur informs processing For SAP NetWeaver 7.0, 7.01, 7.02   , proceed as follows:1. In your Web browser, enter the following URL:http://<server>:<port>/AdobeDocumentServices/Config<server>:<port> are the name and port of the J2EE Engine onwhich the Adobe Document Services run.2. The Web page of the Web service Adobe Document Services isdisplayed. Choose Test .3. Choose rpdata(test..)4. Choose Send . No further parameter entries are required.5. Enter ADSUser for the user and enter the relevantpassword.6. Choose Submit .As of SAP NetWeaver 7.1 and higher, the test occurs via the WebService Navigator, which you call withhttp://<server>:<port>/wsnavigator. Caution: You require the user andpassword for the WS Navigator.In  Netweaver 7.10 , you filter according to the service com.adobe/AdobeDocumentServices_com.adobe_AdobeDocumentServicesVi and execute the operation rpData similar to as described above.  As of NetWeaver 7.11 and higher, enter Provider System and Local AS Java as the search type to search for the serviceinterface.Choose AdobeDocumentServicesVi from the list of service interfaces.Choose Continue - no further parameter entries are required - untilthe system displays the dialog box for the user and password. Thenenter ADSUser and the relevant password.Result of the test for user and password:-If the system displays the version number of ADS, theconfiguration of the user and password is correct.-> Proceed to the next point (4).-If the system does not display a version number (the page inthe Web browser does not change, and submit continues to bedisplayed), the configuration of ADS is incorrect.-> Contact your system administrator and ask them to correctthe configuration for the user and password.4. Check the settings for the destination service To use the destination service on AS Java, settings are required on AS
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